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SWAT - College of Engineering Student Computer Support

Engineering Student Computer Support

Software Assistance Triage (SWAT)

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Do you need help as soon as possible?


Engineering Computer Requirement: The computer requirement has received a major update. Please visit our Computer Requirement page for more information.

Google Services Information - The university has transitioned mail and calendar services from Google to Microsoft.
- Google Drive has a 5GB storage limit
- Google Photos  can no longer be accessed. 
- Google Shared Drives must have a faculty/staff sponsor in order to prevent their deletion
Visit this page for more information.

Appstream: SWAT is now running a pilot program of Amazon Appstream Virtual Desktop Environment - Apply Now!

Our office is currently offering support in person and remotely. All support requires a ticket in ServiceNow.
    ✓ In-person support –  Stop by our office anytime during business hours.
    ✓ Remote support by appointment via Zoom, during business hours. Please email to schedule an appointment
    ✓ Loaning Pickup/Dropoff – No appointment needed during business hours. For pickup, remember to bring your proof of repair.
Self-service is also available via SWAT and 4help tutorials.

Summer 2024 Support Hours

Monday - Friday
1:00PM - 5:00PM (EST)

Loaner Pickup/Dropoff

Monday - Friday
During Support Hours
Or by appointment

Office Closures

July 4th: Independence Day
August 13th-August 23rd: End of Summer

You can request support by phone at (540) 231-7815, by creating a ticket through our Request Help page, or by email at

If you believe you are having hardware issues with your computer, please visit our Hardware Help page.

Interested in working at the SWAT Office? Apply now!