Virginia Tech® home

SWAT - College of Engineering Student Computer Support

Engineering Student Computer Support

Software Assistance Triage (SWAT)

Torgersen Hall


Our office has been relocated to 2045 Torgersen Hall for the remainder of the Fall semester  

Google Transition Information - The university is in the process of transitioning mail, calendar, and storage services from Google to Microsoft.
- Google Drive will have a 5GB storage limit
- Google Photos will be discontinued - existing photos will count toward your 5GB limit if not removed
- Shared Drives will be discontinued
Visit this page to for more information.

NEW: SWAT is now running a pilot program of Amazon Appstream Virtual Desktop Environment - Apply Now!

Our office is currently offering support in person and remotely. All support requires a ticket in ServiceNow.
    ✓ In-person support –  Stop by our office anytime during business hours.
    ✓ Remote support by appointment via Zoom, during business hours. Please email to schedule an appointment
    ✓ Loaning Pickup/Dropoff – No appointment needed during business hours. For pickup, remember to bring your proof of repair.
Self-service is also available via SWAT and 4help tutorials.

Fall 2023 Support Hours

Monday - Friday
9:00AM - 5:00PM (EST)

Loaner Pickup/Dropoff

Monday - Friday
During Office Hours

Office Closures

December 14th - January 15th

You can request support by phone at (540) 231-7815, by creating a ticket through our Request Help page, or by email at

If you believe you are having hardware issues with your computer, please visit our Hardware Help page.

Interested in working at the SWAT Office? Apply here!