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SWAT - College of Engineering Student Computer Support

Engineering Student Computer Support

Software Assistance Triage (SWAT)

Torgersen Hall


SWAT is hiring for Fall 2024!  Our starting wage is $16/hr.  Apply here!

Google Services Information - The university has transitioned mail and calendar services from Google to Microsoft.
- Google Drive will have a 5GB storage limit
- Google Photos  can no longer be accessed. 
- Google Shared Drives must have a faculty/staff sponsor in order to prevent their deletion
Visit this page for more information.

Appstream: SWAT is now running a pilot program of Amazon Appstream Virtual Desktop Environment - Apply Now!

Our office is currently offering support in person and remotely. All support requires a ticket in ServiceNow.
    ✓ In-person support –  Stop by our office anytime during business hours.
    ✓ Remote support by appointment via Zoom, during business hours. Please email to schedule an appointment
    ✓ Loaning Pickup/Dropoff – No appointment needed during business hours. For pickup, remember to bring your proof of repair.
Self-service is also available via SWAT and 4help tutorials.

Spring 2023 Support Hours

Monday - Friday
9:00AM - 5:00PM (EST)

Loaner Pickup/Dropoff

Monday - Friday
During Support Hours

Office Closures

January 15th: MLK Holiday
March 4th-8th: Spring Break

You can request support by phone at (540) 231-7815, by creating a ticket through our Request Help page, or by email at

If you believe you are having hardware issues with your computer, please visit our Hardware Help page.

Interested in working at the SWAT Office? Apply here!