Initiating Student Support

• You can reach the SWAT Office by phone at 540-231-7815.  We are available during support hours
• If we are unable to resolve your issue over the phone, we will ask that you visit us in person. No appointment necessary.
• If the phone lines are full please create a ticket through the SWAT website and a technician will contact you as soon as possible.

• Clicking the “Request Help” button at the top of the page will take you to our custom support page.  You will need to login using your CAS Username/Password
• Once logged in please give a brief description of your issue, any troubleshooting steps you’ve taken, and any error codes you have received.
• Issues received after 5PM and over the weekend will be attended to during office hours the next business day
• A technician will contact you as soon as possible after your ticket has been submitted

• You can email us directly at swat@vt.edu for any general questions.
• If you are not on campus and need to schedule virtual support, please send us an email with your availability so that we can schedule a Zoom meeting

• In-Person troubleshooting will be available to students on campus, no appointment necessary.
• Loaner laptops will be available to students on campus who are currently having their computer repaired.  Proof of repair will be required in order to obtain a loaner.

If we determine your computer is having a hardware problem, we will direct you to the appropriate channels to have your computer repaired. SWAT does not perform any hardware repairs.