Virginia Tech®home

SWAT - College of Engineering Student Computer Support

Engineering Student Computer Support

Software Assistance Triage (SWAT)

Torgersen Hall


The SWAT Office will be closed from May 12th through May 23rd.  We will reopen at 1PM on Monday, May 23rd.
This Spring our office is offering support in person and remotely. All support requires a ticket in ServiceNow.
    ✓ In-person support –  Stop by our office anytime during business hours.
    ✓ Remote support by appointment via Zoom.
    ✓ Loaning Pickup/Dropoff – No appointment needed. Be sure to bring your proof of repair.
Self-service is also available via SWAT and 4help tutorials.
Apple and Microsoft are now starting to offer Laptops without Intel Processors. Please do not purchase these, as they currently do not meet the requirement and will not run all engineering software.

Summer 2022 Support Hours

Monday - Friday
1:00 PM - 5:00 PM (EST)

Loaner Pickup/Dropoff

Monday - Friday
1:00 PM - 5:00 PM (EST)

SWAT Office Closures

May 12th - May 23rd

May 28th: Memorial Day

June 20th: Juneteenth

July 4th: Independence Day


You can request support by phone at (540) 231-7815, by creating a ticket through our Request Help page, or by email at

If you believe you are having hardware issues with your computer, please visit our Hardware Help page.