SWAT - College of Engineering Student Computer Support
ENGINEERING STUDENT COMPUTER SUPPORT
Do you need help as soon as possible?
Announcements
SWAT opens at 9am on Monday, August 24th
We have a troubleshooting page for Solidworks If you still need assistance, you can submit a ticket by clicking on the "Request Help" button above or visit our office in Torgersen 2080 (no appointment necessary).
Our office is currently offering support in person and remotely. All support requires a ticket in ServiceNow.
✓ In-person support – Stop by our office anytime during business hours.
✓ Remote support by appointment via Zoom, during business hours. Please email swat@vt.edu to schedule an appointment
✓ Loaning Pickup/Dropoff – No appointment needed during business hours. For pickup, remember to bring your proof of repair.
Self-service is also available via SWAT and 4help tutorials.
Fall 2026 Support Hours
Monday - Friday
9:00am - 5:00pm
Loaner Pickup/Dropoff
Monday - Friday
During Support Hours
Or by appointment (email swat@vt.edu)
Office Closures
August 15th - August 23rd
September 7th
October 9th
November 20th - November 27th
December 10th
You can request support by phone at (540) 231-7815, by creating a ticket through our Request Help page, or by email at swat@vt.edu
If you believe you are having hardware issues with your computer, please visit our Hardware Help page.
Interested in working at the SWAT Office? Apply now!